Frequently Asked Questions

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therugcollective@gmail.com

 

Sizing details

All rugs are listed with specific dimensions. Please read product description carefully before purchase to ensure you are getting the size you need.

Unused coupon codes (sent through Etsy)
Coupon codes sent through Etsy are honored here as well. If your code does not work at check out and is not expired, please reach out with an email to therugcollective@gmail.com and we'll check into it immediately! 

Rugs are professionally cleaned/restored.

All rugs have been professionally cleaned and edges often restored if heavily worn or discolored. Antique & Semi-Antique rugs often carry sand/debris within fibers, due to drying methods. This type of debri is normal & often occurs even after professional cleaning is completed. Daily vacuuming will solve this. We do our best to describe and photograph any product characteristics/ imperfections to ensure you will be 100% confident in your purchase. If you have questions about the appearance of any rug, please contact shop owner prior to purchase.

Care instructions

Keep rugs clean by vacuuming daily and using rug pads when appropriate or in high traffic areas. Avoid walking on rugs with shoes that could soil your rug. Spot clean or professional clean only. A copy of detailed care instructions included with each purchase.

Custom and personalized orders

Message shop owner if looking for a specific style, color, size of product and we will work to find you something perfect!

Vintage wear and fading

Fading/discoloration and wear are characteristic of antique and semi-antique rugs. Such wear adds to the unique and beautiful appeal of these rugs. Rugs are photographed in natural light, with no flash, to ensure you see detail of the rug before purchasing. Please reach out to shop owner if you have specific concerns regarding a piece and need clarification prior to purchasing.

Exchanges

We gladly accept exchanges of equal or lesser value. Buyer must return rug in the same condition before receiving credit to exchange. Difference in cost, if any, will be collected or refunded via Squarespace or Paypal.

International Orders & Customs

Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.